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Contact Customer Support

Telephone:
0118 449 2526

Email:
info@myselfcare.com

Address:
Unit 1, Thames Court Richfield Avenue, Reading, RG1 8EQ

FAQs

Q:Can iHealth Align take offline readings?

No, iHealth Align must be plugged into a smartphone and used with the companion iHealth Gluco-Smart app in order to take a reading..

Q:Will the app alert me when the battery is low?

Yes. Make sure to replace the battery immediately when you see the low battery message to ensure uninterrupted use..

Q:Will iHealth Align work with a phone case on?

This will depend on the phone case that you have. You can use it with a phone case as long as iHealth Align is fully inserted into the audio port..

Q:How do I conserve battery life?

Please remove the test strip and meter from your mobile device after each reading to conserve battery life..

Q:What’s in the bottle of test strip?

This pack contains 2 vials of 25 strips that work with the iHealth Gluco and iHealth Align blood glucose meters..

Q:What do I do when I get a new bottle of test strips?

When opening a new vial of iHealth strips, please scan the QR code on the cap of the bottle to automatically calibrate the meter. This will also allow you to monitor in real time the number of remaining strips and their expiration date..

Q:Can I use other brand test strips on the iHealth meter?

No, only iHealth brand test strips can be used for the meter. .

Q:What's included in the box?

1 Smart Glucose Meter, 1 User Manual, 1 Quick Start Guide, 10 Lancets, 1 Lancing device, 1 Travel case, 1 USB charging cable.

Q:How do I order more test strips?

You can order more test strips from our online store. These are also available via most GPs on prescription as these are now on the NHS formulary..

Q:How accurate is the iHealth Wireless Smart Gluco-Monitoring System?

The iHealth Wireless Smart Gluco-Monitoring System is an FDA and CE approved device. It meets the rigorous accuracy standards set by the governing bodies in the USA and Europe. It meets the ISO 15197:2013 requirements, In vitro diagnostic test systems - Requirements for blood-glucose monitoring systems for self-testing in managing diabetes mellitus. The standard requires that manufacturers of these systems provide even greater accuracy than the previous version. For detailed information, please visit http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref1749. .

Q:Can measurements be taken without a mobile device?

Yes. After the meter is synced with your mobile device, you may use the meter when your mobile device is not available. The measurement data will be stored in the meter. .

Q:What’s included in the box?

1 iHealth Wireless Blood Pressure Wrist Monitor, 1 Owner’s Manual, 1 Quick Start Guide, 1 Charging Cable, 1 Travel Bag..

Q:What are the benefits of monitoring Blood Pressure at home?

Regular readings taken over a period of time can track the history of your results and indicate any changes, fluctuations or elevations in your blood pressure. iHealth Wireless Blood Pressure Wrist Monitor provides a convenient way to test, track and share your results..

Q:How accurate is the iHealth Wireless Blood Pressure Wrist Monitor?

The iHealth Wireless Blood Pressure Wrist Monitor has obtained CE medical certification (Europe) as well as FDA approval (USA). The monitor has also obtained ESH Certification (European Society of Hypertension).

Q:Who can use the blood pressure monitor?

The Blood Pressure Monitor is designed for adults. It should not be used on infants, young children, pregnant or pre-eclamptic patients.

Q:What’s included in the box?

1 iHealth Wireless Blood Pressure Monitor, 1 Owner’s Manual, 1 Quick Start Guide, 1 Charging Cable, 1 Travel Bag..

Q:What are the benefits of monitoring Blood Pressure at home?

Regular readings taken over a period of time can track the history of your results and indicate any changes, fluctuations or elevations in your blood pressure. iHealth Wireless Blood Pressure Wrist Monitor provides a convenient way to test, track and share your results..

Q:How accurate is the iHealth Wireless Blood Pressure Wrist Monitor?

The iHealth Wireless Blood Pressure Wrist Monitor has obtained CE medical certification (Europe) as well as FDA approval (USA). The monitor has also obtained ESH Certification (European Society of Hypertension).

Q:Who can use the blood pressure monitor?

The Blood Pressure Monitor is designed for adults. It should not be used on infants, young children, pregnant or pre-eclamptic patients.

Q:What’s included in the box?

1 Wireless Pulse Oximeter, 1 Lanyard, 1 Operation Manual, 1 Quick Start Guide, 1 USB Cable..

Q:How does the iHealth Wireless Pulse Oximeter work?

The iHealth Pulse Oximeter measures the amount of oxygen in your blood and your pulse rate. The Oximeter works by shining two light beams into the small blood vessels or capillaries of your finger, reflecting the amount of oxygen in the blood and displaying the measurement on the oximeter’s screen. The oxygen saturation (SPO2) is measured as a percentage of full capacity..

Q:Is this device compatible with my smartphone or tablet?

The Wireless Pulse Oximeter is compatible on the following devices: iPhone 6/6 Plus, iPhone 5S/5C, iPhone 5, iPhone 4S, iPad Air, iPad Mini, iPad 4th Gen, iPad 3rd Gen, IPod Touch 5th Gen.

Q:How accurate is the scale?

All iHealth Scales are FDA and CE approved devices. This means that the scale meets or exceeds the rigorous accuracy standards set by the governing bodies in both the USA and Europe..

Q:Is the Scale suitable for pregnant women?

Pregnant women need to consult their doctor before use..

Q:Can I use the iHealth Core if I have a pacemaker?

The iHealth Core uses small electrical impulses to gather measurements. These subtle electrical impulses can interfere with sensitive heart monitoring equipment. For this reason, we strongly advise against using this product if you have a pacemaker or other sensitive and vital healthcare devices..